Operations analytics review
A full pass across accept rates, prep timers, rider wait, and item-level conversion for one outlet or a small cluster.
Open the brief →Petaling Jaya · Food delivery ops
Service Lighthouse
We sit with kitchen leads and outlet managers to read what your delivery apps are actually saying — missed accept windows, stalled handoffs, and menu items that never leave the board.
What we open
A clear look at delivery-app signals inside the kitchen
Service Lighthouse works with Malaysian food delivery operators who already run partner apps and need a human reading of the numbers — not another login screen. We walk the floor, pull partner dashboards with your team, and leave you with a ranked list of fixes you can brief tonight.
Peak-hour desk observation
We stay through your busiest window and mark where tickets stall between tablet, pass, and bagging station.
Open the brief →Multi-outlet scoreboard session
For groups comparing branches — we align the same metrics so managers argue from the same sheet.
Open the brief →On the floor
Numbers that match the pass, not a slide deck
Delivery apps count cancellations one way; your cooks feel another. We reconcile partner reports with what the line actually experienced — late rider arrivals, double-stacked orders, and menu photos that sell dishes you cannot plate at volume.
Engagements usually finish within five working days after the on-site window, with a written brief your shift leads can pin beside the tablets.
Follow the review process
From the pass
What operators say after a review
“They caught that our Petaling Jaya branch was accepting orders twenty seconds slower after 8pm — not because of staffing, but because the second tablet sat under a tray stack. Fix was a shelf, not a hire.”
Amira K., multi-outlet nasi lemak group
“The write-up named three menu photos that drove cancels once riders saw the real portion. We reshot two; the third still underperforms, which they warned us about.”
Daniel T., dark kitchen, Subang
Next step
Book a short scoping call
Tell us which apps you run, how many outlets, and which meal period hurts most. We reply within one business day.
Contact the desk