Our story
About Service Lighthouse
A Petaling Jaya desk that reads food delivery app numbers beside the people who plate the orders.
Why we exist
Food delivery partner apps hand kitchens a stream of accept timers, cancel codes, and item rankings. Most outlet leads already know when a night went badly — what they lack is a calm reading that ties those codes to the packing station, the rider bay, and the menu photos customers actually saw.
Service Lighthouse started in Petaling Jaya after years of watching capable kitchens blame “the algorithm” for problems that lived three metres from the pass. We formed a small practice that visits the floor, sits with the tablets, and writes briefs shift leads will actually use.
How we work
We treat partner dashboards as evidence, not scripture. A cancel tagged “customer request” might still trace to a portion photo that oversold the dish. An accept-rate dip after 8pm might be a second tablet buried under trays. Our job is to name the concrete cause in language cooks and managers share.
Engagements stay short on purpose. We are not a retainer that invents weekly meetings; we arrive for a defined review, leave a ranked list, and step back unless you ask us back for a scoreboard session or a later peak-hour watch.
People and place
Consultants rotate between desk work in Petaling Jaya and on-site windows across the Klang Valley. When travel outside Selangor or Kuala Lumpur is needed, we say so up front and price the trip honestly. We speak the languages your floor uses — English for briefs, and practical Malay or Mandarin on-site when that helps the conversation move faster.
Values we hold
- Prefer one verified stall over ten vague “insights.”
- Write for the person holding the tongs, not only the owner.
- Keep findings ranked so the first fix is obvious.
- Decline work that needs software we do not maintain or promises we cannot measure on the floor.
If that approach fits how you run delivery nights, request a review or skim how a review runs.