Field note
Comparing branches without false winners
Multi-outlet groups need shared definitions before they celebrate the branch with the prettiest screenshot.
Franchise chats fill with screenshots. One branch “wins” because someone marked food ready before lids went on; another “loses” because they refuse orders in the last half hour. Without shared rules, the loudest manager sets the story.
Agree three columns only
We push groups to track accept delay, rider wait after ready, and cancels tagged to menu issues. Extra vanity metrics dilute Monday meetings. If a column does not change a staffing or menu decision, drop it.
Audit the “ready” button
Watch one dinner at the celebrated branch. If thumbs hit ready while rice is still scooping, the scoreboard is fiction. Fix the habit before you copy their roster template elsewhere.
Keep the sheet boring
Fancy live boards impress owners and confuse floor leads. A maintained spreadsheet with clear definitions beats an abandoned dashboard every time — which is why our scoreboard sessions end on paper you can print.