How a review runs

A Service Lighthouse engagement follows a fixed sequence so kitchen leads know who will be on the floor and when the brief arrives. The flagship path below matches the operations analytics review; peak-hour and scoreboard sessions share the same tone with a shorter arc.

The path

1. Scoping note — You send outlet count, partner apps, and the meal period that hurts. We reply with fit, timing, and a fee range.
2. Kick-off call — Thirty minutes to name access holders, export formats, and any nights to avoid (staff parties, renovations).
3. Floor window — Up to three hours on site. We watch tablets, pass, and rider handoff without inserting into the line.
4. Metric reconciliation — Partner figures against observed stalls; we discard vanity columns that do not change a decision.
5. Ranked brief + debrief — PDF within the agreed window, then a 45-minute call with shift leads to walk the first three fixes.

What you prepare

Nominate one access lead, share recent exports when possible, and tell the floor a reviewer is coming. Clear standing space near packing. If you prefer a remote-only review, say so at scoping — the brief will lean harder on interviews and exports.

Aftercare

We do not linger as a weekly coach unless you book a scoreboard session or a later observation. Many clients try the top fixes for two weeks, then write once with results. That note helps us decide whether a short return visit is worth quoting.

Ready to start?

Request an operations review or compare rates before you write. If you only need Friday night eyes, ask for peak-hour desk observation instead.