Service brief
Peak-hour desk observation
We stay through your busiest window and mark where tickets stall between tablet, pass, and bag.
Who it is for
Kitchens that already know Fridays hurt but cannot point to the exact stall — tablet queue, printer jam, rider pile-up, or a single menu item that floods the pass.
What happens
A reviewer arrives before the rush, stands clear of the line, and timestamps events against the app queue. You receive a one-page map of friction points with suggested micro-changes (station moves, accept cut-offs, or batching rules) you can try the following week.
Scope notes
Observation covers a single outlet for one agreed meal period (lunch or dinner). Dual-app setups are fine; three or more apps in one window may require a second session.